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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
Analysis of business process and their optimization through using CRM
 Povolná, Blanka ; Stránský, Jakub (advisor) ; Klečka, Jakub (referee)
Diploma thesis deal with analysis of choice aspects of CRM system implementation in the company. There is demonstrated difference of order process workflow between and after implementation of CRM system. Profitability of contract is identified by statutive margin of profit.
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